REFUND & RETURNS POLICY
Refund & Return Policy
We want you to be completely satisfied with your purchase.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 calendar days from the day you receive your goods, without giving any reason.
How to Cancel or Return
To exercise your right to cancel, please contact us at:
Please include:
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Your full name
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Order number
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Reason for return (optional)
Return Conditions
Items must be returned unused, in original condition and packaging.
You are responsible for return shipping costs unless the item is faulty or damaged upon arrival.
Refund Processing
Once the returned item is received and inspected, we will process your refund within 3–5 business days.
Refunds are issued to the original payment method.
Non-Returnable Items
For hygiene reasons, certain items such as intimate apparel may not be eligible for return if worn or damaged after delivery.