FAQ
Frequently Asked Questions
Q: What if my question is not listed here? If your question is not answered below, feel free to contact our support team at support@vohran.co.uk — we're happy to help!
Q: How long does shipping usually take? After dispatch, delivery takes between 5 to 9 business days within the United Kingdom.
Q: Is there a processing time? Yes. Orders are processed and dispatched within 1 to 2 business days. Once shipped, you'll receive a confirmation email with your tracking number.
Q: Do you ship worldwide? We currently ship to all addresses within the United Kingdom.
Q: What is your return policy? We offer a 30-day return window from the date of receipt. If you're not satisfied with your purchase, you can return it within 30 days — no questions asked.
Q: What payment methods do you accept? We accept Visa, Mastercard, American Express, Google Pay, Klarna, and other secure payment methods.
Q: Where can I find my tracking number? Once your order has been shipped, you'll receive a confirmation email with your tracking number. Please also check your spam folder.
Q: How can I track my order? You can track your order on our Track Your Order page by entering your tracking number.
Q: What should I do if my item arrives damaged? Please contact us immediately at support@vohran.co.uk if your item arrives damaged. We'll resolve the issue as quickly as possible.
Q: I entered an incorrect address. What should I do? Contact us immediately at support@vohran.co.uk so we can update your address before dispatch if possible.